Discussions

Create a topic and get advice… or join one and share your expertise.
Question?
Error
This content is not currently supported on this browser.
Sign In and get the most out of your experience.
mikkikoelbermikkikoelber 
Kmart sells poor quality products. They sell $800 rings at 70% off but it is still $187. When the product is appraised i find out that it is worthless not even worth $5. So you think your getting a good deal because your a shopyourway member but in reality i just threw out $200 (i bought the stupid warranthy plan that is even priced more than the dumb ring is worth). I find out that the product is junk but it is has been 35 days since i bought the product. Their jewlery exchange policy is 30 days. (probably because the longer a customer has their prouduct the more they will realize its junk and then its too late) So i call the customer service number on line and they refuse to help me. I even chat with a customer service person and they say they can't help me. I go to the store and they say policy is policy we can't help you. We wouldn't even taken it back at 31 days. And the said thing is i bought two rings on the same day. So i flushed $356 down the toilet. Then i try to get the contact information for the district manager and the manager above them and their information is no where to be found. I do have the number to the corporate office and i have the Presidents name maybe i will just start calling their ever day 10 times a day until i reach him!
mikkikoelbermikkikoelber 
what is the telephone numer to the district manager of the crossville,tn store. And who is above him?
Roe BuckRoe Buck 
https://www.kmart.com/universalprofile/contactpreferences?upid=4#/contactpreferences
https://www.sears.com/universalprofile/contactpreferences?upid=3#/contactpreferences

This error does not occur for me, but I am posting on behalf of some other customers that have asked me about it over the past few years.

When attempting to update the Contact Preferences on Kmart.com or Sears.com, the website gives the following error no matter on many different days and weeks they try it:
"An error occurred processing your request. Please try again later"
User-added image

If the friend or family member asking about the error lived nearby, I visited their place and tried the following:
  1. Tried both Sears and Kmart websites.
  2. Tried clearing their web browser cache and cookies.
  3. Tried a different web browser.
  4. Tried logging in and updating the preferences from a completely different device.

Personally, I'm sick of people asking me about this error, and now just tell them to call your customer service for help. Unfortunately, I end up hearing even more complaints after they had to deal with Kmart or Sears customer service.
Roe BuckRoe Buck 
Thank you for today's Kmart email with the $5 off $20 tools coupon. Tried promo code DIY5 in my online cart, and it does nothing. No discount is applied, and not even an error message is displayed.

A chat agent played around with the code a bit on his end, but eventually gave up and offered a $5 refund if I placed an order.

Fix the promo code, or at least send an apology to your customers.
  • Discussion Categories

Recent Activity

  1. Heather Ohlin
    Planning for the Fourth of July
    The Fourth of July – the perfect reason for a summer party! Are your parties to-die for events, the...
  2. Leslie Reichert
    How to Spot Clean Your Walls
    Washing walls has become a thing of the past. Prior generations washed their walls every season beca...
  3. Kris Wetherbee
    How to Make a Mosaic Pot
    Are you looking for a way to add pizzazz to your patio, dress up a deck, dazzle your doorway, or bri...
  4. Franklin_Antoian
    Healthy Alternatives to Include in Your BBQ
    Summertime means BBQ time! All across America, families and neighbors can't wait for the weekend to ...
  5. Kris Wetherbee
    Growing Decorative Gourds
    For me, one of the beauties of the fall garden is a collection of newly harvested gourds. There are ...
  6. Kris Wetherbee
    Lemon Herbs from Garden to Table
    As someone who has been gardening and cooking since a young age, I truly appreciate having fresh ing...
  7. Kris Wetherbee
    How to Create a Butterfly Garden
    No matter where you live you can create an easy-to-maintain butterfly oasis in your garden or yard. ...
  8. Chrisa Hickey
    Ways to Save Space in Your Dorm Room
    Going off to college is an exciting time. But when you show up at your dorm, figuring out how to get...
  9. Kris Wetherbee
    How to Grow Hot Peppers
    Even if you live where summers are short or temperatures are on the cooler side, there are ways that...