Lots of system problems at the store today, so I thought I'd go home and purchase online instead. However, the website is not allowing me to access my rewards. The Sears site appears to be suffering from the same affliction.
I am a Silver VIP member and live in Newark, De. I am a regular customer at the Kmart located in Governor Square Shopping Center in Bear, DE. I have tried to use manufacturers coupons printed from coupons.com and I was told that they do not accept coupons printed from the internet. At onepoint I even had an manufacturers coupon from the newspaper and I was purchasing the exact item listed and because the coupon did not scan for the representative I was told there was nothing they could do. So ofcourse I have been purchasing items elsewhere since they do not honor coupons.
Another issue I have is the quality of a pair of shoes that I really like the style of and have purchased them 3 times. The initial purchase I wanted them in black and was shipped the wrong color(black & white). Since I liked the style I just kept them and ordered them again in black. This time I received the correct item on a friday wore them one time and the *** them broke. I took them into Kmart 2 days later and they replaced them. I received the second pair and it was like the shoe had manufacturer issues because the sole literally came off the base of the shoe within a couple weeks. I am a full time working mother and have a 17 and 1 year old at home. So ofcourse I just put them aside. When I called customer service I had went over the 30 day return policy by a couple days and was told that they could not do anything and that I could get 10% off my next purchase. I know for a fact there is an issue with the way it was manufactured. I have the same shoe in camel and black and white but these two colors have not given me any issues. As a loyal customer of Kmart Iwould have expected the shoe to be replaced or at least a store credit. I was very disappointed. My email address is LAYLA28PR@YAHOO.COM and my card ends 3545. I hope something can be done about this.
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