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WendyWendy (Community)  
The Do-It-Yourself is a wonderful new feature we have added for our members. Expert advice is provided with tips and tricks to help those who need that extra guidance for their projects.

Is there a project that you would like to start and need suggestions?

We would love to hear if you have tried any of these projects listed or have ideas for new ones!
DerrickDavis13DerrickDavis13 
SatinrichuSatinrichu 

Hi Sears, Kmart Team,

Just wanted to share how harrassing a trip to your store can be. There were multiple issues faced during single visit and i need resolution to all problems.

First of all, Please make sure your Customer Service department is aware of Return procedure. I am Go Green person and do not mostly look for Paper receipt. So like this way i had receipt recrived over an email for order i wanted to return; lady at Customer Service with very bad communication skills simply refused saying i need receipt not phone. I will not be able to return, please plan a training for them. Store is Redwood City, CA. Somehow other person knew about it and it got figured out.

Secondly, i purchased items from Kmart store and we checke prices of item which we intended to buy before lady took of stickers. One of those items was Water bottle and Comforter; both were on Sale and priced @ 19.99 instaed of 29.99 and 3.45 something instead of 8.99 something. But by the time we reached register for billl; all stickers were taken off and Rep refused to adjust price as actual price was now listed and reason we came to know was that prices have changed. How can this be possible when Sale is still active and sticker price was shared with them. i ended up lossing 15 dollars here and on top of it; rep was not able to load my coupons which were already on my account. They asked me to show print or phone coupon and i informed them that its already loaded and your SYW app is not working right now. So my overall trip was for 3 hours and reason for visit was a return amd buy couple of items and loss was around 30 dollars and harrassment. When will Kmart/ Sears will start having a good Customer experience. Please get these issues resolved and get my money refunded which was charged more. 

Best Answer chosen by Satinrichu
WendyWendy (Community) 
Hi satinrichu@gmail.com!

Welcome to the MyKmart Community!

We appreciate you taking the time to share your feedback on the issues you had experienced in the Redwood City store location.

I truly apologize for the inconveniences this has caused and understand completely how upsetting this has been for you with advertised price changes as well as accessing your mobile SYW coupons. 

Your concerns are important to us and have been shared with the district management team in regards to these in-store issues to help in resolving.

This is the first we have heard with any issues to the mobile SYW coupons and have forwarded to the SYW Support tech team to investigate these occurrences.

Again, we thank you for bringing these issues to our attention and will update as information is received.

Thank you!

 
ekravetsekravets 
Kmart pharmacy gas rewards for prescriptions ended 12/31/2014 with an annoncement of  that
other rewards are coming instead. Its 03/08/2015 and nothing as far as I know was put in effect.
Also old coupons expiring 02/28/2015 are on website ($5 gift card per refill). Will new coupons
be there to replace expired ones? If yes when?
I have expensive prescriptions coming due to refill. Rewards programs kept me at Kmart. Should I take prescriptions elsewhere now?
 
greyhoundsformegreyhoundsforme 
Can the Kmart double coupons be used on a layaway? I plan on picking mine up this week and would like to use it toward the final payment.
j.gar.garj.gar.gar 
Hi I didn't receive my w2 form by mail. How I can obtain a new one?
 
RCARROLL3RCARROLL3 
I left K Mart in 1993 in Winchester Kyl. I receive a small pension but never received information on the employee discount cart. Do I quaify? Thnk youa
dstoykodstoyko 
Signs posted at store entrance state that they will no longer be selling dry grocery, frozen, produce ect at the NEW store format when in fact this is NOT the case for the K-Fresh concept.  This will give many customers the wrong impression to the changes coming to the store.  Signs need to be changed!
Kmart1701AKmart1701A 
I use this product on a daily basis and when the local store couldn't get them in stock I ordered them from kmart.com. I ordered 2 packages last week and they were delivered and now thay are not listed on the website because when I type in Little Ones Training pants it give me the listing for Orajel JR. The size we always get are 3T 4T for boys and I have used Little Ones brand since he was born so please tell me that this product is not discontinued because I am going to be extremely upset if they are. They are more affordable than the name brands and work just as well or better.
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