Hi Sears, Kmart Team,
Just wanted to share how harrassing a trip to your store can be. There were multiple issues faced during single visit and i need resolution to all problems.
First of all, Please make sure your Customer Service department is aware of Return procedure. I am Go Green person and do not mostly look for Paper receipt. So like this way i had receipt recrived over an email for order i wanted to return; lady at Customer Service with very bad communication skills simply refused saying i need receipt not phone. I will not be able to return, please plan a training for them. Store is Redwood City, CA. Somehow other person knew about it and it got figured out.
Secondly, i purchased items from Kmart store and we checke prices of item which we intended to buy before lady took of stickers. One of those items was Water bottle and Comforter; both were on Sale and priced @ 19.99 instaed of 29.99 and 3.45 something instead of 8.99 something. But by the time we reached register for billl; all stickers were taken off and Rep refused to adjust price as actual price was now listed and reason we came to know was that prices have changed. How can this be possible when Sale is still active and sticker price was shared with them. i ended up lossing 15 dollars here and on top of it; rep was not able to load my coupons which were already on my account. They asked me to show print or phone coupon and i informed them that its already loaded and your SYW app is not working right now. So my overall trip was for 3 hours and reason for visit was a return amd buy couple of items and loss was around 30 dollars and harrassment. When will Kmart/ Sears will start having a good Customer experience. Please get these issues resolved and get my money refunded which was charged more.